Frequently Asked Questions
How long does shipping take?
Most items in our store will ship within 3 days. Some items may take a little longer based on demand. We will always do our best to get your order out as quick as possible.
Almost all orders will show up at your door between 5-10 days of ordering. Production and delivery days can happen.
Where are the other products I ordered?
Due to the demand of a few of the products, every so often we will ship an item separate. If we have some of your items ready and in stock, we will ship it out right away, and mail the rest of your items later, once they are available.
Is my payment information safe?
100% Safe and secure. SPARKPH runs on Shopify, the safest ecommerce platform in the world. All payments are either handled by Paypal, or by Shopify's credit card processor which is also encrypted and secure. Either way, we don't store any of your credit card info. Ever.
How do I edit or change my order?
Once your order has been submitted it can no longer be modified. Please make sure to double and triple check that all items you selected are in your cart, the address your order is being shipped to is correct, and the payment method you are using is good to go!
How do I cancel my order?
We can not accept cancellations more than 1 hour after your purchase. If you are within this time frame, please email us at firstname.lastname@example.org or use the contact us page.